Xiaomi To Offer After-Sales Services At Your Doorstep

by May 13, 2015

Xiaomi mobile after sale service

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Xiaomi, the Chinese tech giant have been constantly in news recently with their new launches and it refuses to remain quiet. Recently, the company made splashing news that has got the Xiaomi smartphone users from all over the world pretty excited and jumping with joy as the company announced that it will provide door step after sales services to all its customers in India. It was an announcement that was long due from the company and the one that comes as a great relief for the Xiaomi smartphone users.

Xiaomi gadgetwood partnership

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In its bid to improve its after sales service, Xiaomi has joined hands with Delhi-based startup, GadgetWood, one of the leading online portals that provide repair services for smart gadgets in Delhi and Gurgaon area. While announcing the news of the tie-up, Mr. Manu Kumar Jain, India Head, Xiaomi said, “We want to bring door-delivery services to customers, who otherwise have no time to travel and identify outlets to service their gadgets.”

This partnership will make it possible for Xiaomi users to get their handsets repaired within a day’s time for a fee of just Rs.99. Not just that, the service includes a pick up and drop of your phone or tablet. All that users have to do is login to the GadgetWood portal and choose the service you want to avail. When you book the service, the service representative from GadgetWood will pick your gadget from your doorstop, take it to the service centre, repair it and deliver it back to your home within 24 hours. You can even check the services GadgetWood offers and track the service status online.

gadgetwood mobile repair service

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The news reports about the new Xiaomi-GadgetWood partnership suggests that, the venture became official after the pilot project was tested last year in the Delhi-NCR region to test the efficiency and the feasibility of the project before both the parties agreed to put pen to the paper. The service was availed by 500 Xiaomi users from Delhi, Gurgaon, Noida and Ghaziabad during the time.

It is known that Xiaomi has established a strong foothold in the Indian smartphone market and is one of the most dominant players in affordable smartphone segment. The partnership of this globally reputed brand with Gadgetwood is sure to greatly benefit the consumers in terms of getting quick and seamless repair services.

Although, GadgetWood is one year old startup, it managed to raise Rs.1.1 crore last month in its first round of funding from several investors who are part of Indian Angel Network (IAN). GadgetWood plans to use these funds for hiring, upgrading of technology and entering new cities.

The door step repair service is indeed a smart initiative from one of the leading smartphone makers in the world. While the company promises exciting services, only time will tell how the Xiaomi – GadetWood partnership works out and how successful will it be.