Treat yourself to the Royal Xiaomi’s Mi Pickmi Serviceby Team Versus December 27, 2015
Everyone knows that Xiaomi, the Chinese tech giant has this uncanny knack of coming with something unique every now and then and take the consumers around the world by surprise. Awesome phones, tablets , power banks, smartband; you name it and Xiaomi has most probably offered it. After taking the gadget market by the storm, just as we thought what else could Xiaomi do to surprise the customers, bang! It comes up with a new innovative pick-up service.
Although, the Xiaomi Pick-up service is not new in itself, what is new is that it recently announced an update about its Pick Mi, a home pick-up, repair and delivery service. This is essentially an after sales service that is available for all Xiaomi consumers. If you own any of the Xiaomi devices, all you need to do is give a missed call on ‘7676404444’ to book your Pick Mi service.
You can even have access to this service by calling the Xiaomi’s toll free customer service number 1800 103 6286. The Pick Mi can be availed for just from Rs. 189, you can pay the money either online or through COD (cash on delivery). The Xiaomi officials, while announcing the service update said that as of now, Pick Mi service is available across 4 union territories, 29 States and 597 cities in India. What is commendable about this service is its availability even in not so popular and far off cities like Bhuj, Kangra, Kohima and Andaman and Nicobar Islands.
If you live in any of the popular metro cities like Mumbai, Kolkata, Chennai and Delhi you can see that the service is operated through a biker runner model. This means that if you book a Pick Mi service you would have a pick-up service executive arriving at your door step and delivering the product back at your door post repair. For the rest of the India, the service is operated in partnership with Fedex to courier the products.
If the home pick-up and drop service is not enough, Xiaomi has upped its ante in terms of delivering best in class customer service by assuring pick-up, repair and drop service within 24 hours. However, this feature is available only for the residents living in Metro cities like Bangalore, Mumbai, Kolkata and Delhi. For the rest of the India, the Pick Mi service would take about 7-10 days. Xiaomi also assures that the customers will be updated regularly at every stage of the service through e-mail and SMS.
The head of Mi India, Manu Jain, said, “We have always focused on meeting the needs of our customers and providing them with the best user experience. With Pick Mi, we are trying to revamp the service model in India and bringing the convenience of e-commerce to the service industry. We have seen positive results for Pick Mi. A large number of people are already using the service regularly in the pilot cities of Delhi, Mumbai and Kolkata and we receive a few hundred calls every single day.”
So, if you are a Xiaomi customer go ahead and order your Pick Mi service and enjoy the feeling of being treated like the royal.